Return Policy

Return Policy


According to the Consumer Protection Act, consumers have 7 warranty period when the product arrived (including the holidays)

7 warranty period is"consideration" instead of "trial period".

Return is invalid if the sealis being broken or product is being used so that the product is lost the sale value.

 

Product need to maintain a complete package (including return product,internal and external packaging, gifts), without any use.

 

Defective Product Returned: Please return product within 7 days of purchase, we are responsible for the full refund and the freight. Overdue will not be accepted.

 

 Non-defective Product Returned: please return product within 7 days of purchase, the freight will be the buyer to bear. Overdue will not be accepted

 

 Return Regulation

Please provide "picker name",“product photo" and "return reason" to us. And provide your returnable address and contact number to return.tw@rtshine.com

We will help you the return as soon as possible.

 

Customer Service: You can email us Monday to Friday 8:30 am to 12:00 pm, 13:00 pm to 17:30 pm. Closed on Saturday, Sunday and national holiday