Purchase Notice

Purchase Notice

 

Please read the following condition carefully

Purchase Process introduction

1. please read the clause in detail

2. register or login the account

3. add the products to the cart

4. Check out the cart to confirm or check the product and the quantity. Find out the total amount and discount.

5. choose the payment method, and shipment method then click ''Continue to payment'' and fill the shipment information

6. After confirmation, then place the order, and you're good to go. (You will receive a confirmation letter in your email inbox)

 

Payment & Shipment Method

Payment method

· Convenient store pick up payment

· Online credit card payment (VISA/MasterCard/Paypal/Union pay/ ECPAY)

· LINE Pay

 

Dispatch and Shipment Time

Dispatch time

· Delivery Dates Calculated: Your package will be dispatched generally 2-3days after your order has been placed.

International shipment

· about 3-5 days (exclude weekend)

· If you would like to know the logistic tracking, please contact us.

 

Delivery fee

Taiwan main island

· 7-11 pick-up payment (under 5 kg) : NTD 60

· Post Office Home Delivery: NTD 60

 International delivery

· HongKong: NTD 150

· Macao: NTD 150

· China: NTD 150 (Please offer us your ID card copy front and back)

Return and Refund Policy

· Read in detail our Return and Refund Policy.

Membership credit points

''What is credit points?''

1 Point credit point = 1 NTD

 

How to use it?

· You could use 10% of the credit points according to your order amount.

· You could choose to keep the rewards or use them next time.

· The credit points have an expiry date. Please use it before they expire.

· We don't accept the transfer or combine service. Please place the order on the same account.

· Our credit points can't exchange into the real currency. 

How to earn credit points?

· New member coupon: You can earn a coupon of 100 NTD once you become a new member. Please use it within 30 days. 

· Birthday Gift Voucher: You will receive a birthday gift voucher of 100 NTD on your birthday month. Please use it within 30 days. 

· Earn 3% with a purchase amount of more than 1000NTD(our system will automatically give back once the payment is made): the credit points are with no expiry date and no accumulation for several orders. 

For example, Miss A placed an order of a total amount of 1002 NTD; she will receive 30 NTD as the credits points in her account.

Miss B placed an order of a total amount of 5320 NTD;

She will receive 160 NTD as the credits points in her account. 

 

Q & A

Q: If I cancel the order, will my credit points be returned automatically to my account?

A: We're sorry that the credit points will not return to the account automatically. Please contact us directly. Find our contact information on the lower right corner. 

 

Q: If I asked for a refund, will the credit points be returned in my account? 

A: We're sorry that the credit points will not return to the account automatically. Please contact us directly. Find our contact information on the lower right corner. 

 

Q: How could I know the credit points amount, detail, expiry date, and usage record? 

A: Smartphone user: check the little human symbol on the upper right corner to log in. Click one more time on the little human symbol to check your Store credit points.

Computer user: Click the little human symbol on the upper right corner to log in. Then choose my account to check your store credit points. 

 

Q: When will I receive the credit points?

A: Your credit points will be automatically sent to your account once the payment is made, and the amount of the purchase meets the request. You will also receive our confirmation e-mail. 

 

Our company will always keep the right to "Stop" or "Modify" the terms of usage for the store credit points. 

Feel free to let us know if there is any other problem. Please contact us via Facebook or Instagram, or call our customer service via telephone directly(+886-4-2359-7561).