FAQ

FAQ


Q1. How to become a member?

A1. 1. Click the human symbol on the upper right corner and fill all the information.

2. Add the products you have chosen to Cart. Click the cart symbol, fill the information to become our member.

3. Use Facebook and Line to login and become Ready to Shine’s members.

 

Q2. Can I place an order without registration?

A2. 1. Go through the Simple registration process; then, you can earn more discounts!

2. We also recommend becoming Ready to Shine’s members via Facebook and Line login.

 

Q3. Can I register after placing an order?

A3. Yes, of course.

You will receive an order confirmation letter via email and a membership request letter from Shopline after placing an order.

 

Q4. What will I get for a discount if becoming a member?

A4. You will receive a discount coupon and could enjoy our special price only for the member.

 

Q5. How to contact us?

A5. For Refund & Return problems

  • Customer Service Number: +886 4-23597561
  • Facebook: https://rtshine.cc/facebook

Cross-industry Cooperation

  • Email: rtshine@bectiv.com

 

Q6. For Refund and Return problems

A6. 1. You have to return the product within 7 calendar days of your purchase. We will take the expense burden. If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.

2. We don't accept Refund and Return from oversea. Be really careful before placing an order.

 

Q7. Where is the package now?

A7.  7-11 pickup payment: https://reurl.cc/M7YNav

Post Office Package: https://reurl.cc/9zdpjO

SF Package: https://reurl.cc/lLEeqQ

 

Q8. Skin Reactions to our products?

A8. If you occur any skin reactions problems, please ask for a certificate of diagnosis. If you don't have the certificate, we're sorry that we can't accept the refund and return.